We are in the business of helping. Specifically partnering with our clients, extracting the maximum benefit from and reducing the processing time of documentation. Whilst PacSol could just be viewed as another document management business trying to make its way in the world, we don’t see ourselves as simple software and service vendors, we see ourselves as an active partner to our clients.
In a previous blog, the concept of a wider, deeper client relationship and the benefits of that for business have been discussed. In summary, non-transactional conversations are those where you and the other party are talking and listening (hopefully with equal interest and care) around the transactions for which you originally contacted one another. By getting to know the wider business, the people behind the process, successes, pains and plans, a more meaningful transparent trust relationship is developed allowing creativity and innovation to flourish.
When clients contact PacSol, they don’t get an automated script or a semi-autonomous drone, instead you talk directly to the consultants, software developers or technical engineers needed for whatever the query is. But don’t let our warm, friendly approach fool you into thinking we are any less dedicated to helping your business succeed, quite the contrary. With a more personal relationship there is a more personal investment in the provision of a service (support, consultancy, advice etc) and therefore greater care to ‘get it right and get it done’ for the benefit of our clients.
The key reason for PacSol maintaining relationships with multiple document management and data capture vendors as well as producing our own product applications, is to ensure we can provide our clients with a solution that not only makes financial sense but provides 100% (and potentially more) of the functionality for the requirement. PacSol is not in the business of trying to make a single product work for everyone. As a partner, we want our clients to succeed and this can only be achieved with the right tools and resources in place.
To paraphrase one recent client conversation when discussing the next phase of an automation improvement project “it [is] a bit frustrating that we [the client] hadn’t made more of the relationship with us [PacSol] in the past”. It is never too late to start or re-engage with process improvements.
“The best time to plant a tree was 20 years ago. The next best time to plant a tree is now”
If you think you have a document management goal, business process automation change or just want to discuss what potential there is for improvement generally within the scope of content processing then:
Toby Gilbertson, Director of Operations. March 2023
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