--- title: PacSol Support description: PacSol is here to help you with support for products including IBM DataCap, DocuWare, Kofax, Invu, ImageView and more. --- [![PacSol_Logo_tagline_gadget_registered_32dpi](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_32dpi.png?width=262&height=52&name=PacSol_Logo_tagline_gadget_registered_32dpi.png) ![PacSol_Logo_tagline_gadget_registered_32dpi](https://www.pacsol.co.uk/hs-fs/hubfs/PacSol%20Logos/PacSol_Logo_tagline_gadget_registered_32dpi.png?width=262&height=52&name=PacSol_Logo_tagline_gadget_registered_32dpi.png)](https://www.pacsol.co.uk?hsLang=en-gb) [![PacSol_registered_96dpi](https://www.pacsol.co.uk/hubfs/PacSol%20Logos/PacSol_registered_96dpi.png)](https://www.pacsol.co.uk?hsLang=en-gb) - [Home](https://www.pacsol.co.uk?hsLang=en-gb) - Solutions - [Document Capture](https://www.pacsol.co.uk/document-capture?hsLang=en-gb) - [Document Management](https://www.pacsol.co.uk/document-management?hsLang=en-gb) - [Business Process Automation](https://www.pacsol.co.uk/business-process-automation?hsLang=en-gb) - [Email Processing](https://www.pacsol.co.uk/email-processing?hsLang=en-gb) - [Forms Processing](https://www.pacsol.co.uk/forms-processing?hsLang=en-gb) - [Sectors](https://www.pacsol.co.uk/sectors?hsLang=en-gb) - [Services](https://www.pacsol.co.uk/services?hsLang=en-gb) - [Support](https://www.pacsol.co.uk/pacsol-support) - [Contact](https://www.pacsol.co.uk/contact?hsLang=en-gb) - [Home](https://www.pacsol.co.uk?hsLang=en-gb) - Solutions - [Document Capture](https://www.pacsol.co.uk/document-capture?hsLang=en-gb) - [Document Management](https://www.pacsol.co.uk/document-management?hsLang=en-gb) - [Business Process Automation](https://www.pacsol.co.uk/business-process-automation?hsLang=en-gb) - [Email Processing](https://www.pacsol.co.uk/email-processing?hsLang=en-gb) - [Forms Processing](https://www.pacsol.co.uk/forms-processing?hsLang=en-gb) - [Sectors](https://www.pacsol.co.uk/sectors?hsLang=en-gb) - [Services](https://www.pacsol.co.uk/services?hsLang=en-gb) - [Support](https://www.pacsol.co.uk/pacsol-support) - [Contact](https://www.pacsol.co.uk/contact?hsLang=en-gb) [Get Support](https://pacsol.co.uk/pacsol-support?hsLang=en-gb) [View Our Blog Site](https://pacsol.co.uk/blog?hsLang=en-gb) # Welcome to PacSol Support When you have a problem with software or indeed any technology, you want easy access to someone who can give you an immediate and easily understandable response. In other words you want a fast, efficient and personal support service which is exactly what PacSol has a well-known reputation for providing. ###### [![Support Services](https://www.pacsol.co.uk/hs-fs/hubfs/Category%20icons/Support%20Services.png?width=208&height=150&name=Support%20Services.png) Support Ticket Create a new support request](https://pacsol.mojohelpdesk.com/mytickets/create#/ticket-form-selection) ###### [![FAQs](https://www.pacsol.co.uk/hs-fs/hubfs/UnSplashed%20Images/PacSol_Question.png?width=150&height=150&name=PacSol_Question.png) FAQs Review our library of common questions](https://pacsol.co.uk/pacsol-support?hsLang=en-gb#FAQ) ###### [![Backup](https://www.pacsol.co.uk/hs-fs/hubfs/UnSplashed%20Images/saved_data_floppy.jpg?width=150&height=150&name=saved_data_floppy.jpg) Essential Backup Guides Review our library of application backup guides](https://www.pacsol.co.uk/pacsol-support#Backup) ![Support_Banner_2024](https://www.pacsol.co.uk/hubfs/Support_Banner_2024.png "Support_Banner_2024")   ## Essential Backup Guides These are the minimum backup requirements that will restore an application’s data but not necessarily all configuration / workflow options. Please contact PacSol support for a more comprehensive consultation on backup and recovery for your organisation's platform. If you don't see your application linked below, [contact PacSol support](mailto:support@pacsol.co.uk) for specific information. *\*\*\*It is the responsibility of clients to ensure platform data is reliably backed up and that any recovery strategy is regularly tested by their organisation.\*\*\** ![ImageView Logo](https://www.pacsol.co.uk/hs-fs/hubfs/Product%20Logos/PacSol_ImageView_White_alt1.png?width=63&height=40&name=PacSol_ImageView_White_alt1.png) [Contact Support](mailto:support@pacsol.co.uk) [![DocuWare Logo](https://www.pacsol.co.uk/hs-fs/hubfs/Partner%20Logos/DocuWare_Authorised_Partner_plain.png?width=188&height=40&name=DocuWare_Authorised_Partner_plain.png)](https://www.pacsol.co.uk/hubfs/Document%20Downloads/DocuWare%20Backup.pdf?hsLang=en-gb) [Download Guide](https://www.pacsol.co.uk/hubfs/Document%20Downloads/DocuWare%20Backup.pdf?hsLang=en-gb) ![Tungsten Automation Formerly Kofax](https://www.pacsol.co.uk/hs-fs/hubfs/Partner%20Logos/TungstenAutomationFormerlyKofaxBlue%20Horizontal(PNG).png?width=197&height=40&name=TungstenAutomationFormerlyKofaxBlue%20Horizontal(PNG).png) [Contact Support](mailto:support@pacsol.co.uk) ![Zeendoc Document Management Logo](https://www.pacsol.co.uk/hs-fs/hubfs/Partner%20Logos/LOGO_Zeendoc_BL_Eng.png?width=110&height=40&name=LOGO_Zeendoc_BL_Eng.png) [Contact Support](mailto:support@pacsol.co.uk) [![Agilico INVU logo](https://www.pacsol.co.uk/hs-fs/hubfs/Partner%20Logos/Agilico_invu-logo.png?width=146&height=40&name=Agilico_invu-logo.png)](https://www.pacsol.co.uk/hubfs/Document%20Downloads/Invu%20Backup.pdf?hsLang=en-gb) [Download Guide](https://www.pacsol.co.uk/hubfs/Document%20Downloads/Invu%20Backup.pdf?hsLang=en-gb) ![PacSol FastScanII Logo](https://www.pacsol.co.uk/hs-fs/hubfs/Product%20Logos/PacSol_FastScanII_White.png?width=63&height=40&name=PacSol_FastScanII_White.png) [Contact Support](mailto:support@pacsol.co.uk) ![Customer quotation on support services](https://www.pacsol.co.uk/hubfs/website%20banners/Support_Quote_Banner_bold.png "Customer quotation on support services") ### #faqs ## Frequently Asked Questions Have Question? We are here to help ###### What products do you provide and support? PacSol provide document capture, document management and business automation products suitable for IBM iSeries (OS400) and Windows Server platforms as well as fully hosted cloud options. Our vendor partners include [IBM](https://www.pacsol.co.uk/document-capture?hsLang=en-gb#IBM), [DocuWare](https://pacsol.co.uk/document-management?hsLang=en-gb#docuware), [Tungsten Automation](https://pacsol.co.uk/document-capture?hsLang=en-gb#tungsten), [Zeendoc](https://www.pacsol.co.uk/document-management#zeendoc) and [Agilico](https://pacsol.co.uk/document-management?hsLang=en-gb#agilico). For more information go to our solutions pages. ###### Is a document management system suitable for any organisation? Simply put - yes. We at PacSol would go further and say it is an essential business tool, as you would consider email or a website these days. We have a guide that helps explain why - [download here](https://drive.google.com/file/d/12Aaq42rj2ggMGBRnuaD9sHFIA4RgtXeV/view?usp=sharing). ###### We tried to submit a support ticket via the web help desk but we don’t think it worked. What do we do? Don’t panic! Please contact [PacSol support](mailto:support@pacsol.co.uk) who will verify if a submission was received or not. If no ticket was created, the support team will assist to ensure an appropriate record is created within the help desk and start to review the reported issue. ###### Do you provide a document scanning service? PacSol do not have an in-house scanning bureau as our focus is enabling organisations to process their own documents accurately and efficiently. Should you have a large volume scanning requirement (perhaps the digital conversion of a large paper archive) PacSol can provide details of a reputable company who do provide these services. ###### Can we log a support ticket directly via the web? Yes! Just go to [https://pacsol.mojohelpdesk.com/](https://pacsol.mojohelpdesk.com/) ###### Your site mentions digital transformation but what does that mean? According to Gartner: Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models. The term is widely used in public-sector organizations to refer to modest initiatives such as putting services online or legacy modernization. Thus, the term is more like “digitization” than “digital business transformation.” ###### Can you provide general support assistance with IBM i? PacSol do offer some general IBM i consultancy services alongside supporting our own ImageView and GTOS document management suites. If you need help with your IBM i platform, get [in touch with us](https://www.pacsol.co.uk/contact?hsLang=en-gb) and see if our 30+ years of experience with IBM can help. #IBMi #iSeries #as400 #IBMPower ###### Are any of your solutions suitable for small or even micro / start-up businesses? Absolutely. We have document management solutions suitable for the smallest business (SMB) through to large corporations. Here at PacSol we partner with you and establish the right solution to meet (or exceed) your goals and expectations. It is the main reason we choose to maintain several partner relationships alongside our own products - it gives us the ability to provide the 'right' solution, not just something that is simply 'ok'. ## Basic Scanner Maintenance Help to maintain your document scanner's optimum performance with these brief video guides from Kodak Alaris. By performing regular checks on your hardware, you can ensure the device produces consistent image quality and runs error free. ### Imaging guides ### Roller maintenance [![Website footer alt2](https://www.pacsol.co.uk/hs-fs/hubfs/Website%20footer%20alt2.png?width=339&height=96&name=Website%20footer%20alt2.png)](https://www.pacsol.co.uk?hsLang=en-gb) [PacSol Privacy Policy](https://drive.google.com/file/d/12HROWZ7dRknBqeFmC4ftf-Uiw8RUBt6B/view?usp=sharing)    ©2025 Pacific Solutions International Ltd. All rights reserved - - -