Welcome to PacSol Support

When you have a problem with software or indeed any technology, you want easy access to someone who can give you an immediate and easily understandable response. In other words you want a fast, efficient and personal support service which is exactly what PacSol has a well-known reputation for providing.

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Essential Backup Guides

These are the minimum backup requirements that will restore an application’s data but not necessarily all configuration / workflow options. Please contact PacSol support for a more comprehensive consultation on backup and recovery for your organisation's platform.

If you don't see your application linked below, contact PacSol support for specific information.

***It is the responsibility of clients to ensure platform data is reliably backed up and that any recovery strategy is regularly tested by their organisation.***

ImageView Logo
Contact Support
DocuWare Logo
Download Guide
Tungsten Automation Formerly Kofax
Contact Support
Zeendoc Document Management Logo
Contact Support
Agilico INVU logo
Download Guide
PacSol FastScanII Logo
Contact Support
Customer quotation on support services

#faqs

Frequently Asked Questions

Have Question? We are here to help

What products do you provide and support?

PacSol provide document capture, document management and business automation products suitable for IBM iSeries (OS400) and Windows Server platforms as well as fully hosted cloud options. Our vendor partners include IBM, DocuWare, Tungsten Automation, Zeendoc and Agilico. For more information go to our solutions pages.

Is a document management system suitable for any organisation?

Simply put - yes. We at PacSol would go further and say it is an essential business tool, as you would consider email or a website these days. We have a guide that helps explain why - download here.

We tried to submit a support ticket via the web help desk but we don’t think it worked. What do we do?
Don’t panic! Please contact PacSol support who will verify if a submission was received or not. If no ticket was created, the support team will assist to ensure an appropriate record is created within the help desk and start to review the reported issue.
Do you provide a document scanning service?

PacSol do not have an in-house scanning bureau as our focus is enabling organisations to process their own documents accurately and efficiently. Should you have a large volume scanning requirement (perhaps the digital conversion of a large paper archive) PacSol can provide details of a reputable company who do provide these services.

Can we log a support ticket directly via the web?

Yes! Just go to https://pacsol.mojohelpdesk.com/

Your site mentions digital transformation but what does that mean?

According to Gartner:

Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models. The term is widely used in public-sector organizations to refer to modest initiatives such as putting services online or legacy modernization. Thus, the term is more like “digitization” than “digital business transformation.”

Can you provide general support assistance with IBM i?

PacSol do offer some general IBM i consultancy services alongside supporting our own ImageView and GTOS document management suites.

If you need help with your IBM i platform, get in touch with us and see if our 30+ years of experience with IBM can help.

#IBMi #iSeries #as400 #IBMPower

Are any of your solutions suitable for small or even micro / start-up businesses?

Absolutely. We have document management solutions suitable for the smallest business (SMB) through to large corporations.

Here at PacSol we partner with you and establish the right solution to meet (or exceed) your goals and expectations. It is the main reason we choose to maintain several partner relationships alongside our own products - it gives us the ability to provide the 'right' solution, not just something that is simply 'ok'.

Basic Scanner Maintenance

Help to maintain your document scanner's optimum performance with these brief video guides from Kodak Alaris. By performing regular checks on your hardware, you can ensure the device produces consistent image quality and runs error free.

Imaging guides

Roller maintenance